A few answers to our most commonly asked questions.

Frequently Asked Questions

Below you’ll find answers to the questions we get asked the most about our service. If you have a question to which you can’t find the answer, please use the contact us page.

What areas do you cover?

With our main office located on the south coast of England, the majority of our work is from the surrounding areas of Dorset, Hampshire and Wiltshire – however we are delighted to offer our services to most of the South Coat, London & surrounding areas. More detail on Areas We Cover

Is there a call out fee?

Yes we do charge a fee for call outs and this is something that will be discussed when you contact our team.

Are you certified by manufacturers?

Absolutely – all our engineers trained in the installation of Samsung, Daikin, Mitsubishi Electric, Mitsubishi Heavy Industries, Toshiba and Fujitsu air conditioning and refrigeration equipment. GH Cooling are recognised as a Business Solutions partner with Mitsubishi Electric, one of the leading heating and cooling manufacturers in the world.

Are your engineers fully qualified and accredited?

Yes – as a company, GH Cooling are listed on the F-Gas Register which ensures we fully comply with Article 5.1 of EC Regulations 842/2006 regarding fluorinated greenhouse gas management. Our engineers are also individually trained and fully qualified in all aspects of air conditioning, refrigeration and heat pump installation.

How often should I have my air conditioning units serviced?

As with most machines, regular servicing is important to ensure maximum performance and reduce the risk of breakdowns. The majority of manufacturers we work with suggest servicing their machines at least twice a year – however this can change depending on the environment the units are in. For more detailed guidance on air conditioning servicing, please contact us directly and we will be happy to help.

Do you install air source heat pumps or air to water heat pumps?

Yes – GH Cooling offer a range of heat pumps that can be used in a number of different environments, not to mention the fact that all our engineers are fully trained and accredited in installing this type of heating solutio

Do you install ventilation for swimming pools?

Absolutely, we have great experience installing ventilation systems specifically designed for swimming pools – contact our team directly for more information.

Do you offer warranty on installations?

Yes, however the length of the warranty is generally dependant on the manufacturer that has supplied your heating or cooling solution – in some situations, we can offer a warranty that is valid for up to 7 years subject to terms and conditions.

Do I need to have refrigeration units maintained?

Absolutely, this is vital in ensuring your units continue to operate at their maximum efficiency and reduces the risk of breakdown. Depending on your specific heating or cooling solution, the units must be maintained to ensure the warranty remains valid – if regular maintenance is not completed as per the relevant terms and conditions, the warranty will be void.

Do you sell portable air conditioning units?

Yes we have a selection of portable air conditioning units available – for more information on our product range, please contact our team directly and we will be happy to help.

24/7 Support Team

24-hour help desk to deal with any queries backed up with technical expertise with the leading products and solutions

Fast Response Service

Nationwide service team to ensure that we can meet your requirements quickly and efficiently; 24 hours a day 7 days a week

Certified Engineers

Network of fully qualified and F-Gas certified service engineers covering the majority of southern England.

Areas Covered

Dorset, Hampshire, West Sussex, East Sussex, Essex, Kent, Surrey, Berkshire,
Hertfordshire, Greater London, Buckinghamshire

For more information or a no-obligation quote